Refund Policy

Effective Date: January 1, 2026

This Refund Policy governs all consulting services provided by Jade Frontier ("Company," "we," "our," or "us"). By purchasing or engaging our services, the Client acknowledges and agrees to the terms outlined below.

1. Nature of Services

Jade Frontier provides professional Information Technology consulting services, including but not limited to:

Data Engineering Consulting
Analytics Consulting
Cloud Data Solutions
Data Architecture
Data Platform Modernization
Data Integration
Business Intelligence Consulting
Data Strategy
Technical Advisory Services
Related IT consulting services

Because these services are customized, knowledge-based, and delivered by professional consultants, refund requests are subject to the conditions described in this policy.

2. Non-Refundable Services

Unless otherwise agreed in writing, the following services are generally non-refundable once work has commenced:

Discovery and technical assessment sessions
Data engineering consulting
Analytics consulting
Data architecture planning
Cloud consulting
Data integration consulting
Business intelligence consulting
Technical advisory services
Technology strategy development
Data platform modernization planning
Technical documentation
Workshops and consulting sessions
Project planning and solution design

Once Company resources have been assigned to a project, labor and operational costs begin immediately and cannot be recovered.

3. Refund Eligibility

Refund requests may be considered under the following circumstances.

3.1 Duplicate Payment

If a Client accidentally submits more than one payment for the same invoice or engagement, the duplicate payment may be refunded after verification.

3.2 Services Not Yet Started

If no consulting work has begun and no Company resources have been allocated, the Client may request a refund within seven (7) calendar days of payment.

3.3 Inability to Provide Services

If Jade Frontier determines that it is unable to perform the contracted services due to operational limitations or other unforeseen circumstances, the Company may issue a full or partial refund at its sole discretion.

4. Partial Refunds

If consulting services have already begun, the Company may, at its sole discretion, issue a partial refund based on:

Consulting services completed
Hours invested
Project planning performed
Technical assessments completed
Resources allocated
Administrative expenses
Operational costs
Third-party expenses incurred

The Company reserves the right to retain payment for all work completed prior to the refund request.

5. Milestone-Based Engagements

For consulting engagements structured around project milestones:

Completed milestones are non-refundable.
Approved deliverables are considered accepted.
Refund requests may apply only to future milestones that have not yet commenced.

6. Client Delays

Refunds will not be provided for project delays resulting from:

Failure to provide requested information
Delayed communication
Delayed approvals
Failure to provide required system access
Changes to project requirements
Internal organizational delays
Missed meetings without reasonable notice

Any resulting schedule adjustments may affect project delivery timelines.

7. Change of Mind

Refunds will not be issued due to:

Change of business priorities
Internal budget changes
Organizational restructuring
Preference for another consulting provider
Cancellation after consulting services have begun
Change of mind after project initiation

8. Third-Party Costs

Jade Frontier is not responsible for refunding costs associated with third-party products or services, including but not limited to:

Cloud platform subscriptions
Data platform licenses
Analytics software
Infrastructure services
API providers
External software vendors
Professional software subscriptions
Domain registration
Hosting services

Such expenses become non-refundable once incurred.

9. Chargebacks and Payment Disputes

Clients agree to contact Jade Frontier before initiating any payment dispute or chargeback.

The Company reserves the right to provide relevant documentation to payment processors, financial institutions, or dispute resolution organizations, including:

Service agreements
Statements of work
Invoices
Project documentation
Meeting records
Email communications
Consulting deliverables
Payment records

Fraudulent or unjustified chargebacks may result in:

Immediate suspension of services
Termination of current agreements
Collection efforts where permitted by law
Legal action when appropriate

10. Refund Request Procedure

All refund requests must be submitted in writing.

Please include:

Client name
Company name (if applicable)
Invoice number
Payment date
Amount paid
Detailed explanation of the request

Refund requests should be sent to:

Business Email: JadeFrontierLLC@proton.me

11. Review Period

Refund requests are typically reviewed within 10 to 30 business days.

The Company may request additional documentation or information before making a final decision.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Jade Frontier shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Lost profits
Lost revenue
Business interruption
Loss of business opportunity
Loss of data
Loss of anticipated savings

The Company's total liability shall not exceed the amount paid by the Client for the specific consulting services giving rise to the claim.

13. Final Determination

All refund requests are reviewed individually.

Refund decisions are made solely by Jade Frontier after considering:

The stage of the engagement
Services already performed
Resources allocated
Documentation provided
Applicable contractual obligations

The Company's determination regarding refund eligibility shall be final.

Contact Information

Jade Frontier

CEO: DJOUMESSI CECILE KENFACK

Business Address:
15808 ATLANTIS DR
BOWIE, MD 20716
United States